Andres Pacheco, a tech wizard based in Wilmington, Delaware, has spent over six years dazzling the world of IT support at Amazon. His career began with a humble start in the enchanting realm of Charlotte, North Carolina, where he transformed from an IT Support Technician to an astute IT Support Engineer I. With his unparalleled knack for troubleshooting and a penchant for fixing everything from rogue printers to rebellious servers, Andres has become the go-to hero for colleagues grappling with technological woes.

Armed with an Associate"s degree in Information Technology from Central Piedmont Community College and a diploma in English as a Second Language from Union County College—because why not be multilingual when you"re saving the day?—Andres brings both expertise and charm to his role. He’s not just known for his technical prowess but also for his legendary coffee-making skills that keep the entire office buzzing with energy.

Before gracing Amazon"s halls, Andres bravely navigated the seas of Kethron Computers as a Computer Technician and even had stints as a forklift operator at Manfredi Cold Storage—a true testament to his diverse talents! When he"s not unraveling complex tech issues or delighting coworkers with witty anecdotes about server migrations, Andres enjoys exploring Wilmington’s vibrant culture or indulging in epic gaming marathons. With every challenge he faces at Amazon, he proves that behind every successful company is an unsung hero armed with knowledge—and perhaps an extra-large cup of coffee.