Armandoyoel Pacheco, a proud resident of East Hartford, Connecticut, is the epitome of relentless ambition and charm wrapped in a tech-savvy package. Currently dazzling clients as a Phone Support Technician at TechMD (formerly ICS), Armandoyoel"s infectious enthusiasm for technology has made him not just a team member but an indispensable asset to his company. Armed with a certification in Information Technology Support and Customer Service from The Tech Foundry, he’s spent over two years honing his skills in remote phone support. His commitment to learning is matched only by his impressive collection of certifications that could rival any tech aficionado.

Before gracing the virtual halls of TechMD, Armandoyoel showcased his multi-faceted talents as a Line Service Technician and Guest Service Representative in the bustling aviation sector. There’s no challenge too great for this industrious soul; whether navigating customer queries or troubleshooting technical issues, he approaches every task with gusto.

When not busy turning user frustrations into sheer delight through expert problem-solving, Armandoyoel can be found pondering the mysteries of computer networking or defending against digital dark arts—after all, who doesn’t want to be a superhero in their spare time? With aspirations that soar higher than any jetliner he once serviced, Armandoyoel is on an unstoppable trajectory toward becoming the tech titan we all know he’s destined to be. So next time you dial into TechMD for support, remember: you might just get connected to one of Connecticut’s finest!