Kullen Pacheco

Kullen Pacheco is the quintessential IT Service Desk Analyst, currently dazzling clients at Tyler Technologies’ Digital Solutions Division in Ashford, Connecticut. With nearly four years of experience under his belt at Tyler, Kullen has become the oracle of troubleshooting and tech support, magically transforming user frustrations into moments of clarity. His deep-seated knowledge and unyielding patience make him not just a Senior Service Desk Analyst but also a beacon of hope for those lost in the digital wilderness. Before ascending to his current throne of tech excellence, Kullen navigated through various roles that showcased his versatility. He expertly managed food and beverage operations at Delaware North for over seven years, proving that he can handle both customer cravings and complex IT issues with aplomb. A brief stint as a Technical Support Analyst at CVS Health sharpened his skills further, preparing him for any challenge that comes his way. Armed with a Bachelor"s degree from the University of Rhode Island and an impressive array of certifications—including Business Analysis Foundations—Kullen is constantly honing his craft. When he’s not busy saving the day at work or diving into virtual environments for business analysis training, you might find him volunteering or exploring new technologies. In a world where glitches abound, Kullen Pacheco stands as an unwavering hero—part analyst, part magician—ready to turn technical turmoil into triumph with just a few clicks!

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Company
Tyler Technologies
Education
University of Rhode Island
Hogwarts House
Service Desk Superhero Unmasked!

Biography

Bio
NAME: Kullen Pacheco / LOCATION: Ashford, Connecticut, United States / HEADLINE: IT Service Desk Analyst at Tyler Technologies, Digital Solutions Division / SUMMARY: / CURRENT EMPLOYMENT: {"link":"https://tyler-technologies/","name":"Tyler Technologies","company_id":"tyler-technologies","title":"Senior Service Desk Analyst"} / PAST EMPLOYMENT: [{"title":"Senior Service Desk Analyst","location":"Hartford, Connecticut, United States","description_html":null,"duration":"Apr 2021 - Present 3 years 11 months","start_date":"Apr 2021","end_date":"Present","duration_short":"3 years 11 months","company":"Tyler Technologies","company_id":"tyler-technologies","url":"https://www.linkedin.com/company/tyler-technologies","company_logo_url":"https://media.licdn.com/dms/image/v2/C4D0BAQGcoA6u-Dzqmw/company-logo_100_100/company-logo_100_100/0/1631303929440?e=2147483647&v=beta&t=NWzR-AHcGCEOyMhLlfN9LpOrIGgaP1Lpu_av8E2qKo4"},{"title":"Technical Support Analyst","description_html":null,"duration":"Aug 2020 Apr 2021 9 months","start_date":"Aug 2020","end_date":"Apr 2021","duration_short":"9 months","company":"CVS Health","company_id":"cvshealth","url":"https://www.linkedin.com/company/cvshealth","company_logo_url":"https://media.licdn.com/dms/image/v2/C4E0BAQEhOw_KVli-CQ/company-logo_100_100/company-logo_100_100/0/1669901807779/cvs_health_logo?e=2147483647&v=beta&t=7Zbl4YQT2g70yQIZWM9YuvkyO43BFVgrZru7UvU86d0"},{"title":"Delaware North","location":"Providence, Rhode Island, United States","description_html":null,"duration":"7 years 1 month","positions":[{"subtitle":"Delaware North","meta":"Apr 2015 - Apr 2020 5 years 1 month","duration":"Apr 2015 Apr 2020 5 years 1 month","start_date":"Apr 2015","end_date":"Apr 2020","duration_short":"5 years 1 month","title":"Premiums Food and Beverage Manager","description_html":null},{"subtitle":"Delaware North Companies","meta":"Apr 2013 - Apr 2015 2 years 1 month","duration":"Apr 2013 Apr 2015 2 years 1 month","start_date":"Apr 2013","end_date":"Apr 2015","duration_short":"2 years 1 month","title":"Food and Beverage Supervisor","description_html":null}],"company":"Delaware North","company_id":"delaware-north","url":"https://www.linkedin.com/company/delaware-north?trk=public_profile_experience-group-header","company_logo_url":null}] / EDUCATION: [{"title":"University of Rhode Island","degree":"Bachelor"s degree","url":"https://www.linkedin.com/school/university-of-rhode-island/?trk=public_profile_school_profile-section-card_image-click","description":null,"description_html":null,"institute_logo_url":"https://media.licdn.com/dms/image/v2/D4E0BAQF_MIayuR9CkA/company-logo_100_100/company-logo_100_100/0/1688187343417/university_of_rhode_island_logo?e=2147483647&v=beta&t=NAhEXPoJQziE5sqf5bGkKxNwuaPku01o83V1QwbWY5g"}] / CERTIFICATIONS: [{"meta":"Issued Jun 2024 See credential","subtitle":"LinkedIn","title":"Business Analysis Foundations: Competencies","credential_url":"https://www.linkedin.com/learning/certificates/0045df5f9b2d003d9f735fb61bbb0024b3ee459af12d375a19d0cc371dda4a29?trk=public_profile_see-credential","credential_id":null},{"meta":"Issued Jun 2024 See credential","subtitle":"LinkedIn","title":"Business Analysis: Essential Tools and Techniques","credential_url":"https://www.linkedin.com/learning/certificates/71be6795023bb5e3513e076439af7ed2a7e1cca16cbadff48e4bd45615fa0181?trk=public_profile_see-credential","credential_id":null},{"meta":"Issued Jun 2024 See credential","subtitle":"LinkedIn","title":"How to Perform Business Analysis in a Virtual Environment","credential_url":"https://www.linkedin.com/learning/certificates/52dbaabe696fbf1fcf074f565d203512ec53b790d0b642056736f6421c1e3a2f?trk=public_profile_see-credential","credential_id":null},{"meta":"Issued Jun 2024 See credential","subtitle":"LinkedIn","title":"Power to the Middle: Why Managers Own the Future of Work","credential_url":"https://www.linkedin.com/learning/certificates/09976cb881e7a69f0fcbf24d7bdb94d37b979ab6af85baf024982270c3d551c3?trk=public_profile_see-credential","credential_id":null},{"meta":"Issued Jun 2024 See credential","subtitle":"LinkedIn","title":"Transitioning to Product Management","credential_url":"https://www.linkedin.com/learning/certificates/36440110182e3580235eea64934a64cc9557e00108031cd7629e8a54daf5a6d8?trk=public_profile_see-credential","credential_id":null}] / VOLUNTEER EXPERIENCE: / HONORS:

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