Leonia Pacheco
Leonia Pacheco, the undisputed queen of retail management, reigns supreme as the Service Center Manager at MassDOT RMV in Fall River, Massachusetts. With over three decades of experience that would make even the most seasoned professionals blush, Leonia has mastered the art of customer service and team leadership like a true virtuoso. Her talent for transforming chaotic environments into well-oiled machines is legendary—rumor has it she could organize a sock drawer with her eyes closed! From her early days as a Sales Associate at Macy"s to her current role where she dazzles everyone with her operational finesse, each step of Leonia"s career has been marked by unprecedented performance metrics and accolades that could fill a trophy room. The secret? A blend of fierce dedication, strategic thinking, and an unyielding commitment to creating exceptional shopping experiences. When she"s not busy elevating the retail game or strategizing ways to boost sales at MassDOT RMV, you can find Leonia inspiring her teams with motivational talks that leave them both empowered and slightly dazed by her brilliance. Her ability to build cohesive teams while driving results is rivaled only by her penchant for turning mundane meetings into epic gatherings. As someone who thrives on challenges and sees every obstacle as an opportunity for growth, Leonia Pacheco is not just a manager; she"s a powerhouse in every sense. With each passing year, she continues to prove that behind every successful business is a leader who knows how to make magic happen—one satisfied customer at a time!
Information
Company
MassDOT
Education
B M C Durfee High School
Hogwarts House
Retail Wizardry in Action
Biography
Bio
NAME: Leonia Pacheco / LOCATION: Fall River, Massachusetts, United States / HEADLINE: Service Center Manager at Mass Dot RMV / SUMMARY: Experienced Merchandise Manager with a demonstrated history of working in the retail industry. Skilled in Retail, Team Building, Leadership, Retail Sales, and Customer Service and Strong Operational skills. Track record for achieving exceptional performance results in all metrics. / CURRENT EMPLOYMENT: {"link":"https://massdot/","name":"MassDOT","company_id":"massdot","title":"RMV Service Center Manager"} / PAST EMPLOYMENT: [{"title":"RMV Service Center Manager","location":"Fall River, MA","description_html":null,"duration":"Nov 2021 - Present 3 years 4 months","start_date":"Nov 2021","end_date":"Present","duration_short":"3 years 4 months","company":"MassDOT","company_id":"massdot","url":"https://www.linkedin.com/company/massdot","company_logo_url":"https://media.licdn.com/dms/image/v2/C4D0BAQG8eXx16SCaiw/company-logo_100_100/company-logo_100_100/0/1630525979631?e=2147483647&v=beta&t=WYZsOIQHeaoYXMN-mb0lPjnpZ46XrfveiFcJDu1xOzk"},{"title":"Assistant Store Manager","location":"United States","description_html":null,"duration":"Aug 2020 - Present 4 years 7 months","start_date":"Aug 2020","end_date":"Present","duration_short":"4 years 7 months","company":"Burlington Stores, Inc.","company_id":"burlington-stores","url":"https://www.linkedin.com/company/burlington-stores","company_logo_url":"https://media.licdn.com/dms/image/v2/C4D0BAQFg_H1_eMML2g/company-logo_100_100/company-logo_100_100/0/1630512146219/burlington_stores_logo?e=2147483647&v=beta&t=yIXlNwTl2wig2NoetfbYxFk5SV77aNHibFw5TtrFkIE"},{"title":"Macy"s","location":"Swansea, Massachusetts","description_html":null,"duration":"31 years 5 months","positions":[{"subtitle":"Macy"s","meta":"Feb 2000 - Present 25 years 1 month","description":"Sales•tDrive sales by leading & owning Stores Own Sales tactics execution•tUtilize Black Box Report Process to identify opportunities & partner with Sales Managers to execute•tAnalyze merchandising reports to review business results & take appropriate action to capitalize on business strengths & impact deficiencies•tUse tools & analyze documents to forecast workload & allocate resources as needed•tDirect merchandise receipt placement, replenishment & sales promotion set-up; partner with Executive team to plan & execute floor/fixture moves, merchandise placement and presentation•tExecute all price changes, markdowns & signing; lead team & ensure accuracy•tManage physical inventory process & ensure that shortage prevention initiatives are executed•tProcess RTVs, salvages & make & breaks in a timely manner•tEstablish that selling Associates and Executives understand high level of merchandising expectations•tEnsure that all procedures, policies, exposure standards, safety & shortage awareness are thoroughly understoodCustomer•tCoach, motivate & develop support team to reach their fullest potential & to increase productivity & efficiency•tRole Model exemplary service, lead support staff to provide an outstanding shopping experience•tMaintain high customer readiness standards; deliver a clean & neat selling floor and stockroom•tClearly communicate store and Company objectives so both management & staff are well informedPeople•tRecruit, select and train talented, results-oriented support Associates•tCreate a positive, inclusive work environment focusing on internal and external customer service & safety•tAddress Associate concerns in a reasonable and fair manner consistent with the values expected by the Company•tMonitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed•tUtilize review process as a tool for Associate talent development, promotion & advancement•tRegular, dependable attendance","duration":"Feb 2000 - Present 25 years 1 month","start_date":"Feb 2000","end_date":"Present","duration_short":"25 years 1 month","title":"Merchandise Manager/Receiving Mgr","description_html":"Sales<br>• Drive sales by leading & owning Stores Own Sales tactics execution<br>• Utilize Black Box Report Process to identify opportunities & partner with Sales Managers to execute<br>• Analyze merchandising reports to review business results & take appropriate action to capitalize on business strengths & impact deficiencies<br>• Use tools & analyze documents to forecast workload & allocate resources as needed<br>• Direct merchandise receipt placement, replenishment & sales promotion set-up; partner with Executive team to plan & execute floor/fixture moves, merchandise placement and presentation<br>• Execute all price changes, markdowns & signing; lead team & ensure accuracy<br>• Manage physical inventory process & ensure that shortage prevention initiatives are executed<br>• Process RTVs, salvages & make & breaks in a timely manner<br>• Establish that selling Associates and Executives understand high level of merchandising expectations<br>• Ensure that all procedures, policies, exposure standards, safety & shortage awareness are thoroughly understood<br>Customer<br>• Coach, motivate & develop support team to reach their fullest potential & to increase productivity & efficiency<br>• Role Model exemplary service, lead support staff to provide an outstanding shopping experience<br>• Maintain high customer readiness standards; deliver a clean & neat selling floor and stockroom<br>• Clearly communicate store and Company objectives so both management & staff are well informed<br>People<br>• Recruit, select and train talented, results-oriented support Associates<br>• Create a positive, inclusive work environment focusing on internal and external customer service & safety<br>• Address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company<br>• Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed<br>• Utilize review process as a tool for Associate talent development, promotion & advancement<br>• Regular, dependable attendance<br><br>"},{"subtitle":"Macy"s","meta":"Jun 1995 - Feb 2000 4 years 9 months","description":"Sales•Drive and exceed sales goals by executing Macy"s initiatives•Lead the push toward selling through coaching•Review & utilize reports; implement action plans focusing on deficient areas•Ensure accuracy of promotional presentation; communicate advertising & sales information•Partner with Merchandising team to plan and execute floor moves, merchandise placement & sales set-up•Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results•Strengthen attendance & weekend hours compliance among staff•Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts•Establish high level of shortage awareness & effectiveness; ensure that all policies & procedures are implementedCustomer•Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement•Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric & behaviors to improve an individual metric•Ensure optimum sales floor coverage & lead selling initiatives throughout the store as needed•Maintain high customer readiness standards; deliver a clean, neat & easy to shop store environmentPeople•Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions•Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires•Coach Associates on product knowledge by holding in-store product training with Vendor Representatives•Actively fill open positions prioritizing internal Associates in Commission, Specialist & High Level selling areas•Engage in Macy"s recognition program; reward Associates with recognition cards•Conduct ongoing Talent Analysis of Associates & establish career progression plans for key players and positions to result in retention of best people and turnover reduction•Monitor & address performance issues on a timely basis","duration":"Jun 1995 Feb 2000 4 years 9 months","start_date":"Jun 1995","end_date":"Feb 2000","duration_short":"4 years 9 months","title":"Sales Manager","description_html":"Sales<br>•Drive and exceed sales goals by executing Macy's initiatives<br>•Lead the push toward selling through coaching<br>•Review & utilize reports; 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deliver a clean, neat & easy to shop store environment<br>People<br>•Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions<br>•Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires<br>•Coach Associates on product knowledge by holding in-store product training with Vendor Representatives<br>•Actively fill open positions prioritizing internal Associates in Commission, Specialist & High Level selling areas<br>•Engage in Macy's recognition program; reward Associates with recognition cards<br>•Conduct ongoing Talent Analysis of Associates & establish career progression plans for key players and positions to result in retention of best people and turnover reduction<br>•Monitor & address performance issues on a timely basis<br><br>"},{"subtitle":"Macy"s","meta":"Oct 1993 - Jun 1995 1 year 9 months","duration":"Oct 1993 Jun 1995 1 year 9 months","start_date":"Oct 1993","end_date":"Jun 1995","duration_short":"1 year 9 months","title":"Sales Associate","description_html":null}],"company":"Macy"s","company_id":"macy","url":"https://www.linkedin.com/company/macy?trk=public_profile_experience-group-header","company_logo_url":null}] / EDUCATION: [{"title":"B M C Durfee High School","start_year":"1987","end_year":"1991","description":null,"description_html":null,"institute_logo_url":"https://static.licdn.com/aero-v1/sc/h/6qpnald1ddva78jx4bnnl3vw"}] / CERTIFICATIONS: / VOLUNTEER EXPERIENCE: / HONORS: