Michael P. is the embodiment of customer success, hailing from the vibrant enclave of Queens, New York. With a heart as big as his ambitions, he has carved out a remarkable career at SpotOn, where he"s known for transforming client relationships into lasting partnerships—often with just a sprinkle of his trademark charm. Michael graduated from East Carolina University in 2010, where he majored in leveraging human connections (or was it business?). Regardless, he emerged with a keen ability to foster customer loyalty that would make even the most jaded executive swoon.

His impressive roster of certifications reads like an elite playbook for customer engagement: from "CRM Basics: Unlock Business Growth through Relationships" to "Leading with Empathy." It"s rumored that even his coffee machine is programmed to deliver exceptional customer service. Beyond work, Michael"s compassion shines through his volunteer efforts—whether he"s co-chairing initiatives at the American Public Health Association or partnering with Frontline Foods during the pandemic to support local restaurants and frontline heroes.

When not busy revolutionizing customer experiences or volunteering his time for noble causes, you can find him exploring Queens’ culinary scene—or perhaps plotting ways to bring joy and success to every corner of life. In short, Michael P. isn’t just redefining customer success; he’s setting new standards while making it all look effortlessly fun and engaging!